Frequently asked questions

Topics

Your Account

I've forgotten my password

Not a problem. If you click the 'Forgot Password' link in the Member login box on the homepage, you can enter your email to have it sent to you again. Your password will automatically be reset to a random word or letters but you can change it by clicking the ‘Update your password' link on your Profile page. Enter your old password and confirm a new password and click the ‘Update Password' button.

I want to change my personal details

If you would like to update your name, email address or other personal details click the ‘Edit your personal details' link on your profile page, enter any changes and your password and click the ‘Update' button.